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New Spree Releases to Address Jirafe Issues

Posted on June 13, 2013 by Sean Schofield

As many of you already know, the Spree dashboard (which is powered by Jirafe) has been experiencing outages and other technical problems the past several days. Yesterday, the Jirafe team decide to temporarily shutdown their service for a few weeks while they finish deploying their 2.0 version of the service. This decision was made by Jirafe and without advance consultation with Spree. While we were aware that Jirafe was working on a new version of the service, we had no advance warning of the shutdown.

In some cases the outages have been preventing people from logging into their admin. Given the issues we have been experiencing with Jirafe the past few weeks, our team decided to pull the Jirafe functionality from Spree and issue new emergency patch releases to address the problem. If you are having problems with Jirafe we recommend that you update to one of the following patch releases: 2.0.3, 1.3.3, 1.2.5.

We spoke to the Jirafe team after we received reports of our users getting emails about the shut down. Apparently, the current system has been completely overwhelmed and they reached the difficult conclusion that it was going to be impossible to stand it back up again. We share your frustration at the suddeness of this decision and we apologize for any inconvenience this may cause. The Jirafe team has an excellent product and we’re looking forward to seeing the new version. When Jirafe comes back online again, it will be as an optional extension for Spree and not something that affects the rest of the admin functionality. In the meantime we are working on several alternatives to address your reporting needs.

We’ll have more updates for you shortly.